Returns & Exchanges
At Okanui, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy on all full-priced items. Whether you need a different size or a full refund, our team is dedicated to ensuring a seamless experience for our coastal community.
Check Eligibility
Ensure your items are in original condition, unworn, with all tags attached and in their original packaging.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack and Post
Securely pack your items and attach the generated shipping label to the outside of your parcel before dropping it off at your nearest post office.
Processing and Refund
Once our warehouse receives and inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing